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Securus Technologies Successfully Boosting Safety in Prisons by Reducing Drone Threat

Technological advancement can be partly blamed for the increased movement of illegal contraband in our country’s correctional facilities. Drones, to be specific, have found their way into improper use for this very cause.


I’ve often wondered how prisons deal with the threat of drone use for delivering drugs, weapons, and even smartphones over the walls of confinement and into the hands of inmates or unscrupulous prison officials. But Securus Technologies has recently found success in the sector of public safety due to this newly developing concern.


Over the last 18 months, Securus Technologies has sought out several partners who are experts in technology in order to evaluate what is needed to develop plans and carry out strategies for drone detection.


Securus is in the process of developing pilot programs to assist the institutions that are dealing with this modern problem. Thus far, there have already been successful trials that have been carried out which have produced new tactics and methods to combat the growing problem.


The basic strategy is to quickly detect and identify drones before illegal contraband can be delivered into areas of confinement, thus increasing public safety, and even the safety of the individuals who are incarcerated within prisons along with the officials who work inside of these institutions.


Securus Technologies accomplishes the goal of drone detection by the use of what they call a digital antenna structure, or “DAS”. It is similar to another technology infrastructure that the company employs, called the Wireless Containment Solution.


Drone detection is an important part of public safety because it reduces a relatively new and significant avenue of delivering contraband. Law breakers will use any method possible to land prohibited items inside of a correctional facility, and it comes as no surprise to me that the latest and greatest advancements in drone technology would find their way into improper use.


The proactive thinking and planning of Securus Technologies is helping to reduce this threat. But it’s not just their technical expertise that has fueled the success of the company. They have also recently been recognized for their excellence in customer service.


The company’s Corporate Escalations Team won the Gold award for “Customer Service Complaints Team of the Year” at the 2018 Stevie Awards for Sales & Customer Service. The Stevie Awards recognizes the world’s best companies and professionals in the area of customer service.


In addition to the company’s overall recognition, one of the company’s customer service managers, Zelperita Jackson, won a Silver for Customer Service Professional of the Year. Additionally, the company’s Video Visitation Team was given the honor of a Bronze recognition for a Front-Line Customer Service Team.


All of this tells me that the company has the right ingredients in mind in order to accomplish their goal of putting a significant dent in a developing security problem for our modern-day society.


Securus Technologies Observing and Providing What is Needed

Securus Technologies is firmly focused on acquisitions and has had a strong of successful business purchased for the past handful of years. The latest additions to the Dallas-based corporation were Jpay. Inc and service GovNetPay. Both companies operate in payment transfers, but GovNetPy is strictly in the correction industry.



The new leader of Securus Technologies is Robert Pickens who assumed the responsibilities of the Chief Executive Officer. CEO Robert Pickens talked about the synchrony that could easily be established between the two acquired businesses as they have the potential to complete each other and become an excellent and powerful team.



According to CEO Pickens, The Securus Technologies will start processing 10 million transfers with ease due to the outstanding capabilities of GovNetPay as one of the most reliable payment processors in its field. CEO Robert Pickens added that the Securus Technologies would move further in front of its competitors if the company continues to make such beneficial and perfectly executed acquisitions.



Securus Technologies serves several types of clients such as correctional facilities, individuals with large homes in need of security, and business owners whose company grounds also need security and surveillance. Other clients are citizens whose friends or family members are incarcerated and are looking for a way to stay connected. Additionally, Securus Technologies provides a vast number of products, application, tech solutions, and software, among else.



The company has a favorable reputation among its clients. Working for a few thousand correctional facilities, Securus Technologies has been juggling many aspects of its business at once. That, however, has not slowed down the company in the least as Securus Technologies continues to advance forwards and to release new and innovative products on the market. The company is good at observing what is needed and providing it fast.

Finding Fugitives with Help From Securus Technologies

When we got the call this month that a dangerous fugitive was in our city, my fellow officers put it all on hold and got right on the case. The reason we suspected the fugitive was spotted in our community was his mother and friends all resided here, and these criminals will eventually fall back into familiar surroundings after being on the run for too long.


The first thing we do in these type cases is let the family know we are on the hunt, and ask for their assistance. We do the same for friends, and then put the word out to informants for any information possible. We did not get even a whisper from the community, so we had to take action in a rather unique way. My team headed to the local prison to get some help from the inmates, knowing they would never say a word when we asked for help.


The reason we went to the jail was because we knew Securus Technologies had chosen this prison as one of 2,600 where they installed their inmate call monitoring system. This allows us to pay closer attention to what the inmates are saying on the phones without having to pressure them to speak. The company CEO, Richard Smith, says his team are all dedicating their time to making the world safe, and we wanted to see things play out that way.


It didn’t take too long for the LBS software to detect some conversations where inmates were taking about our fugitive. One inmate mentioned he was counting the days to his release so he could be reunited with his family, and we knew his family included our fugitive.


Solving Cold Cases Using the Securus Technologies Phone System

My job is solving cold cases in our city that all leads have dried up on and we are not seeing any more progress in closing out the case or getting the suspect in custody. As time passes, evidence begins to disappear and eyewitness memory begins to fade. As time passes, resources to close the case become harder to come by.


One of the things we do to drum up interest in the case is to run segments on television shows spotlighting a suspect or trying to jog the memory of anyone who was at or around the scene of the crime, regardless how long ago the crime occurred. This seems to have marginal results, but all this was about to change thanks to the help of Securus Technologies.


Our jail had an older inmate call system in place, and we just got a face-life with a new phone system from Securus Technologies that was a game-changer. I was eager to get trained on the new phone system and LBS software because we had a telecast coming up and I wanted to see if the inmates were getting the word about what was on television. As soon as the telecast aired, the system picked up on chatter between a family member who was in jail and the suspect we had been trying to observe this month.


During the call, the inmate was warning the suspect in a coded conversation what not to do or say while the heat was on him, and how he could stay under the radar. We discovered during that call that the inmate told the suspect to make sure the evidence they were hiding was not disturbed until he got out of jail. That little call opened the flood gates for us and gave us a reason to search a new location where we uncovered the evidence the suspect desperately wanted us to never find.


Uncovering Crimes Through The Means of Video Chatting is Being Made Possible By Securus Technologies

If you’re unsure about how you can keep in touch with a family member, significant other, or friend due to someone being placed in jail, then you may have been under the impression that scheduling a visitation session at the correctional facility is the only way to do so. However, this is not necessarily the case as Securus Technologies has brought an opportunity to people that has not necessarily existed before. Just as regular everyday citizens are able to communicate with one another through means of video conferencing between computers, people can now keep in touch with inmates via video conferencing methods through the utilization of Securus Technologies.


Securus Technologies is a great tool that enables people to keep in touch regardless of there being certain barriers that may exist, most specifically scheduling conflicts. As many people are unaware, scheduling appointment times to visit an inmate in jail is not quite as simple as it may have been seen. Visiting inmates in jail can be a time consuming process in with scheduling appointments in one’s preferred time may be impossible during certain busy seasons in which there will be many visitors visiting the jails for many different inmates. Due to these types of scheduling conflicts, people are often finding it difficult to stay in touch when they would like to. Securus Technologies has allowed people to keep in touch despite these difficult and unexpected times of not being able to schedule by creating a program that consists of both parties of communications to chat with one another through video chatting interfaces. It is also a way for police agencies to monitor conversations between inmates and their visitors, which can potentially be a great method of uncovering crimes that may have occurred in the past, or are currently taking place while no one has been made aware of it except for those who are committing the acts of crime themselves.


Many Customers are Singing Praises to Securus Technologies and Their Unique Approach in Way of Making the Environment for the Inmate Population Safter

Many persons and correctional facilities, as well as law enforcement agencies, are quite familiar with the company Securus Technologies. The company, is, unquestionably, the leader, pertinent to providing the civil and criminal justice environment with safe, unique technological solutions. The company provides the law enforcement community and the correctional environment with technological resources relative to investigations, public safety, issues and concerns inside of the corrections environment, and monitoring. The objective of the company is: prevention of future crimes and assisting in solving the crimes which exist; inclusive of crimes amongst inmates.


So what has happened as a result of this evolving unique niche problem-solving technology? There has been a great deal of praise provided, to Securus, from personnel, within the environments of jails and prisons. This endearing praise has come from every part of the nation—meaning inside of the United States. Emails and letters have come forth from prison personnel and law enforcement investigators, who are put to the task, of solving crimes; and assuring that crimes do not occur. The technologies, provided by Securus, are instrumental in assuring the prison environment remains safer and, ideally, much better than if such technologies, were not provided.


Naturally, the precise location of the prison is not forthcoming, since innocent individuals could be put at risk.


The Chairman and CEO, of the company, Richard A. (Rick) Smith, is an engagingly positive individual. Mr. Smith, when interviewed, relayed the information, that, once weekly, the company is developing a new product offering, or service, which greatly assists persons, within the industries of law enforcement and corrections. The technological advances, provided by Securus Technologies, allows such individuals to solve crimes, and prevent new crimes from occurring.


He also supplied information that Securus had received thousands of emails and letters, relative to what the company creates; and how its technology is assisting society. The technologies, created by the company, keep the families of the inmate population, the inmates and parolees, safer. Rick indicates, that by assuring the service or product provides the user with a safe component, the company is attaining its objective, in way of assuring the world is made a safer place to live.


He further indicates that it is a terrific honor to properly protect and serve the correctional market as well as law enforcement personnel. The preceding said, the company has made it a point, within the article, to provide to the reader, what certain customers conveyed—relative to the products and services, offered by Securus Technologies. The selected comments of various customers follow, accordingly:


Customers Comment on How the Technologies Provided by Securus Technologies Greatly Improve Matters within the Correctional Environment and with Respect to the Investigations of Law Enforcement Agencies:


One individual indicated, due to the assistance, provided by Securus Technologies, that the information gleaned from phone conversations, conducted by a corrupt member of the prison staff, allowed the authorities to obtain a necessary search warrant. Once the search warrant was obtained, the follow-up, ended quite favorably. As a consequence, the corrupt individual was arrested, during the morning hours, with the associated crime being that of introducing contraband, inside of the correctional environment. As such, the investigators wished to express their gratitude to Securus Technologies, as a result of its involvement in the case. The authorities, further added, that they looked forward to working with Securus Technologies, as it pertained to other cases—in the future.


Another investigative-type of happy customer revealed that particular call-monitoring was performed, wherein, the subject of the call was that of alcohol use of the inmate. Further, this particular person was also selling drugs, and drugs were, according to the call information, inside of the correctional facility. The investigators, based on the information attained from the call, determined that there was probable use of a cellular device. The calls became more and more suggestive, as it pertained to criminal activity. There was information, as it pertained to the conversations, of a threatening nature, and considered highly suspicious. The threatening and suspicious conversations, involved transfer of funds, a former incident, involving gunshots, and that of a civilian, freely admitting to the sale of discounted prescription drugs. All of the above information, it is correct to state, was possible to attain, with the assistance of Securus Technologies–Information relative to further crime prevention and in way of solving an existing crime.


One customer says, in so many words, that they have relied on the technological solutions, provided by Securus Technologies, for many years. The customer said they were pleased that the company is so dedicated, in way of addressing the needs of the correctional environment, by making it a safer place. The progressive attitude of Securus Technologies, according to them, has had a profound effect in improving public safety, within that particular customer’s sector of the country and state. The assertive mindset, of Securus Technologies, in way of providing the best technologies, in the form of crime prevention and safety, is a particularly attractive feature, to this particular correctional institution.


Another customer mentioned that their facility was greatly awed by the fact that Securus was such a visionary, as to purpose. They added, too, that the company’s current projections and its creation of improved capacities will provide the area of law enforcement investigations, a great deal of measurable results. The evolving technologies, in other words, coming forth from the company, will play an instrumental role, in allowing law enforcement and the correctional facility staff, to attain better positioning, in the form of crime prevention; and keeping the correction’s environment substantially safer. The evolving technologies, offered by the company, in the form of investigative resources, and the associated capabilities, provided, greatly enhance, the investigative techniques, used by the law enforcement community.


One customer stated that he was greatly encouraged by the reports provided by Securus Technologies. He happily mentioned the fact, that the data provided, in report format, allowed his agency to act, using a positive, pro-active approach, in the form of monitoring solutions, and in preventing the introduction of contraband, into the correctional establishment.


Yet, another pleased client, provided information to Securus, wherein he was greatly pleased with the niche investigative technological tools, provided to them. He said that such technological enhancements, had greatly assisted his staff, in properly going forth with their criminal investigation, particularly as it pertained to harassment, within the correctional facility. He said, too, such niche technological resources, provided by the company, allowed his staff to handle the potentiality of threats to the overall security of the correctional institution; as well as to the community, where the prison is located.


One investigator stated, that during the course of his investigation, he made a call to Securus Technologies, as it pertains to the covert alert feature, pertinent to a technological tool. In doing so, he mentioned that, with the assistance of the technological staff, at Securus, he and his investigative team were able to, successfully, make full use of the feature; and as a consequence, take their suspect into custody.


One investigator said that he had recently listened in on a call made to an inmate from that of another inmate. He additionally, heard a mother and two siblings, on the outside. What he heard, listening to the siblings, was quite revealing. The preceding revelation, came about, using a technological solution, provided by Securus Technologies. The older sibling was instructing the younger sibling, who, by the way, had never been involved, legally, in any trouble, what to say, when questioned, with regard to a shooting that had occurred recently. The investigator said, as a result, the information he heard would be quite useful and significant, in way of solving a case.


Another customer, had glowing remarks with regard to the LBS software, offered by Securus Technologies. The software is used in connection with the resources of law enforcement—in this particular instance—the Sheriff’s Department. In making use of the software, the Sheriff’s Department was able to recover over millions in the form of drugs, cash and illegal assets. Undoubtedly, the client stated, without the software, provided by Securus Technologies, their job, in the recovery of the latter mentioned items, would have been a great deal more trying, and with respect to certain circumstances—not possible at all.


Another professional, within the field of law enforcement, stated that using the LBS Services, singularly, was enough reason to maintain a relationship with Securus Technologies. He suggested, that in his opinion, the LBS technology, used in connection with Investigator Pro, makes Securus, a viable leader, in way of a phone provider, within the jail environment and to the industry of law enforcement.


The Doors of Securus are Always Open to Clients and Potential Clients:


The company remains dedicated to its customer-base, as well as to persons and parties interested in learning more about its unique technological correctional facility and investigative resources. The officials, at Securus Technologies, offer, an open invitation, to all interested parties, to pay a visit to its Technology Center, located in Dallas, Texas. The center will provide the visitor with a presentation about its technologies and how it is such technologies and resources are assistive in way of crime prevention and solving crimes.


Information about Securus Technologies:


The company is pleased to provide service to over three-thousand, four-hundred fifty law enforcement, safety and correctional agencies, scattered throughout the country, as well as one-million, two-hundred thousand inmates. The company is very dedicated to serving law enforcement and the correctional environments. This unique connection comes by way of providing, the customer, with services and technologies such as emergency response solutions, incident management technologies, bio-metric analysis, public data, and information management services; self-services for inmates, and monitoring services and products.


All of the technologies, of the company, have proven to make the world, as a whole, a safer environment, in which to work and reside. Securus Technologies focuses on connecting what matters®.


An individual, agency or institution, wishing to attain further information, as it pertains to the company’s full offering of criminal justice and civil justice technologies and solutions is encouraged to pay a visit to the company site—


Other sites of interest include:

Securus Video Visitation App helps Inmates and their Families to Stay Connected

Secures Visitation App is designed exclusively for inmates. This technology is implemented within many correctional facilities all throughout the country. The Visitation App allows inmates and their loved ones to keep in touch during their incarceration. The technology utilizes a terminal and a mobile phone to send and receive video images.


Securus came up with the Visitation App back in 2011. The app works by allowing an inmate to use a video terminal that is located within a prison facility. The terminal sends out video images to a person’s smartphone that has the app installed. This technology was created by Securus to help families to stay together through an inmate’s time behind bars.

Visit to know more about Securus Technologies.


Once a loved one downloads this app, they can then use it to keep in touch with a jailed family member. An individual can simply make a call instead of traveling out to a facility. This is a great alternative for family and visitations because it helps poorer families who are dealing with transportation issues to stay in touch with inmates. I know this is a really good idea.


The app’s developers at Securus also wants to reduce the recidivism rate for inmates.


Inmates that have consistent access to their families will usually conduct themselves in a good manner while behind bars. I can’t deny that this is an excellent idea. Also, they will less likely to return back to prison once they are out.


Securus Visitation App is available at Google Play and iStore. You can download the app for free and once they are approved they can then contact the facility where a loved one is being held. Video visitation technology is changing the way that inmates and their families stay connected while they are serving out their time.

Securus Video Visitation Overview Video from Securus Technologies on Vimeo.